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7 Benefits Of A Virtual Phone Answering Service Melbourne

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

Phone Answering Services Perth - Phone Marketing Adelaide

You don't require to be tied to your workplace answering those incoming calls. virtual answering service. Why not make the effort to go and have some lunch with your pals or family. With an answering service you can be confident that your calls will always be in great hands. Establishing our service truly just takes minutes.

We have established our systems to be genuinely intuitive for you to run and given that they are online you are able to log-in and change your settings at any time. When our expert team address your call the welcoming that your customers receive will be a customised welcoming that we have formerly agreed with you.

Not. It is all absolutely versatile. If you are going through a busy period then you may choose to divert everything to us. If things are a bit sluggish then you might decide to address the majority of your calls yourself. You are completely in the drivers seat and can change things whenever you want.



This number is a distinct number and is the number that we will be addressing on behalf of your company. Some customers divert their number directly away while others wait on a specific variety of rings. You can cancel at any time by merely providing a months notification. We presently address incoming phone conversation for more than 4,500 companies in Australia.

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The reason that they stay with us is that we provide amazing worth to their business, not due to the fact that they are locked in to a contract. Why not go totally virtual with a virtual office plus a virtual receptionist. It makes truly great organization sense and might conserve you great deals of money.

Live Answering Providers. Full-time receptionist. Do not leave your consumers hanging. Our Live Answering Service can be customized to suit your requirements. It might be as easy as taking messages or transferring calls, to taking orders and supplying further info to your customers. Our group of professional operators will make a terrific impression each time - virtual answering service.

For much less than the cost of a full-time receptionist, you can offer this additional level of customer care to your clients whenever you require it. Image On Line's Live Answering Service makes excellent organization sense.

Is your organization searching for a phone answering services Perth to help you grow and educate your callers while they are on hold? Smart On Hold has been the top name in on hold messaging since 2003. We can custom-made produce exceptional messages that can be useful and engaging. Best of all, if you're not entirely happy with our service, after 180 days you can get 100% of your refund! After assisting lots of pleased customers throughout every state of Australia with their phone answering services and messages on hold for lots of years, we understand what you want and can provide a remarkable level of service to your Perth service.

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Smart On Hold is a fantastic method to bring to life your company branding using your telephone system. Getting pertinent messages out to your callers, effectively and in a brief space of time is essential and Smart On Hold can do precisely that. virtual answering service. We're so positive that you will enjoy the experience, you can attempt it for 180 days and if you're not entirely pleased, we will refund you your refund! Which's why numerous Perth organizations choose Smart On Hold to do what we do.

When running a service, it can be hard to find the time to respond to client calls. With our service, you have the ability to outsource your phone answering needs so you can concentrate on what is essential (professional phone answering service). With a virtual answering service, you can concentrate on what matters most when you require to.

If you run on the road a lot and find it tough to manage your organization calls, or if the diversions of working from house is affecting your company performance and phone professionalism, then having an expert receptionist may be the response - business answering service. APSO is readily available to help with all your phone responding to requirements, like your own virtual personal assistant.

Running a small business typically indicates using a variety of different hats. One minute you are the sales individual, the next minute the accountant and the following hour you require to be a specialist. In between all of this the telephone might be calling and you need to be the receptionist too.

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Research study that was performed overseas by BT has shown that company callers get really irritated by automated messaging services and are a lot more likely to hang up rather than leave a message. The research revealed that in more than 60% of cases a caller would merely hang up the phone rather than leave a message on an automatic service.

The issue with your callers simply hanging up instead of leaving a message is that they go from being a warm prospect to being a stone cold one. The probability is that right away after hanging up that phone they have scanned down the list and decided to call the next company down.

Business is so competitive these days that you actually require to protect every possible warm lead that comes your method. Our Melbourne phone answering service is a fantastic way to ensure that you never ever miss out on another call. Our expert staff will address most of your incoming calls (more than 90%) within 6 rings and will have your message to you within minutes.

Our system has actually been custom-made composed in Australia and has been operating in your area for more than 5 years. We presently have more than 3,500 clients using our services and the system works perfectly. Because our system has actually been created by Australians for Australian business it has a lot of functionality which works. phone call answering.

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They can be there to turn away all of those pesky telemarketing individuals who call wanting to sell you SEO services or a new electrical energy provider. Our receptionists can likewise field calls can be found in and direct them to the best extension or department. With our cutting-edge system you can also set up a series of numbers that you want us to call if we can't discover you at your main number.

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We really want to assist you do your job much better! Our phone answering service is used by a truly broad series of organizations. These organizations vary in size from one and two male services to departments of public companies with 400 or more people. For us it doesn't matter if you are a one male program or a 400 person department our answering service can provide the exact same level of professionalism to you regardless.

Trusted by more than 25,000 businesses, from sole traders to major corporations

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